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Return To ShopIf you are unsatisfied with your watch purchase during the first 14 days, you can return it for your full money back. Watches must be in the same condition they were sold in and must be packaged in the original packaging. Once we receive your return and our watchmaker verifies the condition and authenticity, we will refund your payment no-questions-asked.
To ensure our customers have a zero-headache experience we sell all watches with a 1 year warranty. The warranty covers any manufacturing, functional, or restoration defects for a period of 1 year. If there are any manufacturing, functional, or restoration defects with a watch within reason, we will resolve the issues as soon as possible at our expense. The warranty generally does not cover damage caused by watch misuse or customer negligence. We always replace all of the seals in a watch, but in general we do not guarantee our watches to be waterproof to modern standards (swimable) unless listed in the product listing. If in doubt, please contact us and we can help answer any questions you may have.
If you are unsatisfied with your watch purchase during the first 14 days, you can return it for your full money back. Watches must be in the same condition they were sold in and must be packaged in the original packaging, including all paperwork. Once we receive your return and our watchmaker verifies the condition and authenticity, we will refund your payment no-questions-asked.
If you have any questions please feel free to contact us.
If you are located in the United States, please ship your watch back using Fedex, UPS, or USPS. If you are located outside of the United States, please ship your watch back using your country’s postal service (Canada Post in Canada, Royal Post in the UK, etc). If requested, list the contents of your package as a “watch return”. Listing the contents this way ensures no extra cross-border charges are incurred by us during shipping that we would have to pass on to you.
Send your watch to the EmmyWatch headquarters address:
EmmyWatch
4101 McEwen Rd Ste 513
Dallas, TX 75244
United States
If you have any questions regarding our 14 day watch return, feel free to contact us. Learn more about our watch store here. If you’d like to browse the store inventory, you can do so here.
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