A detailed breakdown of what you can expect based on the type of watch can be found in our watchmaking pricelist. If you would like a custom quote before you send us your watch you can request that using our watchmaking quote form.

We will try to complete the work on your watch as soon as possible. If parts are required that we do not have in stock, shipping time for those parts can delay the timeline.

We regularly update our watchmaking time estimates. To learn more about the current time estimate you can do so here.

You will receive a shipping label in your email if you submit a watchmaking request, please send your watch to our shipping address (also shown below).  If you are in the United States, we recommend Fedex, UPS, or USPS. If you are located outside of the United States, please ship with your country’s postal service (Canada Post in Canada, Royal Post in the UK, etc), and, if requested, list the contents of your package as “watch for repair, to be returned”, this ensures no extra cross-border charges are incurred by us. The EmmyWatch headquarters is located in 🇺🇸 Dallas, Texas. All packages are sent and received at our Dallas location for customers worldwide. If you have any questions feel free to contact us.

We generally work on most entry level to high end mechanical watches and are comfortable with most complications. Rolex, Omega, Universal Geneve, Longines, IWC, JLC, Gallet, Heuer, Breitling, Grand Seiko, King Seiko, Tissot, Oris, etc, are brands we commonly work on. We can work on entry level Seiko (Seiko 5, SKX, etc) but our pricelist still applies for these watches. We don’t work on pin-lever or disposable movements such as vintage Timex.

We generally prefer to not work with quartz watches. We can do movement swaps for you if desired, but we do not regularly diagnose quartz movement and circuit board issues–our specialty is mechanical. If in doubt about your watch, please contact us and we will be happy to let you know if we can help.

Yes! We always stand by the work we do! Sometimes problems can come up, and as a result, we offer a zero-headache 1 month warranty on all the work we do. If there are issues with our work please contact us and we will correct the issues at our expense.

Unless requested, we will only clean hands/cases/bracelets. If you’d like hands straightened or polished please request this (extra costs apply). Case and bracelet refinishing can often be done on-demand as well (extra costs apply)

We use Swiss Made Moebius lubricants. Moebius synthetic lubricants 9010, 9104, 9415, 9504 are all used in most servicing work. We also use Moebius 8213, 8200, and Moebius Lubeta on some movements.